FAQ

About Aromatherapy

What’s in Aromacentric Blends?

Products are made with organic or wildcrafted essential oils and plant-based materials whenever possible. All products are free of Parabens, Dea, Pthalates, synthetic dyes and synthetic fragrances. Many of the products are oil based and therefore botanical preservatives are acceptable to use. In the case of our body lotion, we use Sodium Levulinate as a preservative. It is the sodium salt of levulinic acid derived from corn and rated "0" on The Environmental Working Group’s Skin Deep Cosmetics Database.

If aromatherapy uses essential oils, each of which has powerful healing properties, do I need to consult my doctor before using them?

The products available through Aromacentric’s online store are not formulated for serious or chronic conditions.

If you choose to explore aromatherapy on a more clinical level to address specific problems, and you have a serious or chronic condition or if you are pregnant or nursing, please consult your primary practitioner before you introduce other products or modalities into your health regime.

Scents and Sensitivity: What if I have an allergic reaction to a product?

Like any skin product, sensitivity could occur. Do a patch test first if you have sensitive skin and if you know you often react to products. Apply a small amount on your inner arm and wait 24 hours to see if there is any reaction. As with any products not specifically indicated for wounds, avoid contact with broken skin.

If you do get a skin irritation, use unscented soap and wash gently with lots of water. Expose to air if possible but not to direct sun. Carrier oils like Jojoba or Almond oil are good to apply to the area as well.

Perfume Headaches

For those people who have sensitivities to perfume, essential oils are a totally different experience and are worth a try. Essential oils are pure plant extracts and do not contain the same chemicals that are used to make fragrance the tenacious day-long experience that the mass perfume consumer expects.

I‘ve heard that people take essential oils internally. Is this safe?

Ingesting essential oils needs to be done under close supervision only and normally prescribed by MDs (mostly in the UK and France). It is highly inadvisable as a self-treatment and Aromacentric does not encourage or advocate using essential oils internally without medical supervision. Not even lemon essential oil in your water. Use the real thing! ;)

What if I have a nut allergy? Can I use Aromacentric blends?

If you have a nut allergy, there are definitely oils that could be reactive such as Sweet Almond, Sesame and Avocado. Ingredients will always appear in the product description for your review. Here are some amazingly nourishing oils that are nut-free:

  • Borage
  • Coconut (fractionated)
  • Evening primrose
  • Grapeseed
  • Jojoba
  • Safflower

Are essential oils safe during pregnancy?

There is a lot of debate by both the aromatherapy community and from the non. In the first trimester, all pretty much agree to leave nature alone to do her thing as much as possible. In the second and third trimesters, it is more acceptable to use essential oils, but very prudently and in moderation. If there is anything to take away on the topic of pregnancy and essential oils, it’s that while there has not been reported mishaps around the use of essential oils in pregnancy, there is not a lot of information proving its absolute safety to mom and baby. For more information about essential oils during pregnancy as well as essential oil toxicity and general safety, please see the National Association of Holistic Aromatherapy (NAHA) website

Can I get a custom-made blend for a specific health issue?

Definitely. We offer a custom program and will take detailed information from you about your wellness concerns, including any medications you are taking and your fragrance preferences. With this personal profile (that is kept completely confidential) beautiful balancing and restorative products can be made just for you.

 

Return Policy

What if I don’t like my blend? Can I return it?

So sorry, but as a small start-up that mixes small batches, once your order is made, we cannot accept returns. If you feel there is something clearly wrong with the ingredients, please let us know.

We do our very best to create formulations that have widespread appeal and describe each clearly in the product description.

 

Purchase & Payments

Where can I get Aromacentric products?

Aromacentric is available at the following retail locations:

Apotheca Compounding Pharmacy - 417 Spadina Road, Toronto

Afterglow Fitness and Yoga - 2034 Queen St. E. 2nd floor

BOD Studio - 2010 Yonge Street, Lower Level

The Cure Apothecary - 719 Queen St West, Toronto

The Detox Market - 367 King Street West, Toronto

Ecoexistence -  766 St. Clair West, Toronto 

Hogg Hardware - 4855 Sherbrooke Street West, Montreal, QC

Tonic the Organic Beauty Store - Buranneer, Australia

The Village Juicery - 540 College Street & 99 Roncesvalles Avenue, Toronto

 

Local Pickup

If you purchase on aromacentric.com, we are happy to accommodate local pick-up so you can save on shipping. Please enter LOCALPICKUP as the promotional code at check out. You will be notified by email when your order is ready to be picked up in midtown Toronto.

Where do you ship?

Currently, we ship to Canada and the US. If you live outside of one of these countries and would like to order product, please send us your request and we can work out the details!

Why are your shipping costs so high?

The good news is that we just lowered our domestic (within Canada) shipping rates so unless your package is over 1.5 KG, you will pay no more than $9.00 for expedited shipping via Canada Post. If your package is more than 1.5 KG, it will jump in price. 

For US shipping, we lowered these estimated rates as well and will soon be lowering them again! Should your actual shipping rate equal more than 20% of the estimated online quote, we will contact you to provide you with the actual rate and you can decide if you still want your order. 

We look forward to the day when we can cover your shipping costs!

Domestic orders and arrival times

All domestic bound orders are shipped via Canada Post expedited, and this includes tracking.

We ship within 5-7 business days of receiving your order and as early as the next day! Arrival times will vary depending on the destination. If you’d like your item sooner, please send us an email and we will try to accommodate you the best we can.

US orders and arrival times

All US and International orders with a value of less than $100 are shipped Canada Post Small Packet International which includes $100 insurance but not tracking. All US bound orders with a value that totals more than $100 are shipped Canada Post Expedited Service. This includes both tracking and insurance.

In general orders to the USA with a value less than $100 will arrive within 10 business days once shipped. Orders that total more than $100 to the USA should arrive in approximately 5-8 business days once shipped.

How can I pay?

Payment is made in Canadian currency. Our shopping cart platform is integrated with PayPal so you can pay by Visa, Mastercard, American Express or through your bank account if you have that set up in your PayPal profile.